Comments on: This Self-Employed Life: Customer Service Manifesto http://modernemotive.com/blog/2010/05/04/this-self-employed-life-customer-service-manifesto/ Wed, 11 Jan 2012 00:25:19 +0000 hourly 1 http://wordpress.org/?v=3.0.5 By: Karyna http://modernemotive.com/blog/2010/05/04/this-self-employed-life-customer-service-manifesto/comment-page-1/#comment-634 Karyna Wed, 05 May 2010 01:44:05 +0000 http://modernemotive.com/blog/?p=863#comment-634 Ha, I totally understand with the printers. I've had it happen here to me locally in Miami: no responses, disappear mid-quote ect. and I use to complain and say "ugh damn Miami printers" but I guess it's in other places too. I have no doubt you'll find the partnership you want and are looking for locally. I think customer service is of 100% importance whether small or large companies. A personal customer manifesto is a great idea. Nice blog post! Ha, I totally understand with the printers. I’ve had it happen here to me locally in Miami: no responses, disappear mid-quote ect. and I use to complain and say “ugh damn Miami printers” but I guess it’s in other places too. I have no doubt you’ll find the partnership you want and are looking for locally.

I think customer service is of 100% importance whether small or large companies. A personal customer manifesto is a great idea. Nice blog post!

]]> By: Isa Maria http://modernemotive.com/blog/2010/05/04/this-self-employed-life-customer-service-manifesto/comment-page-1/#comment-633 Isa Maria Tue, 04 May 2010 21:56:09 +0000 http://modernemotive.com/blog/?p=863#comment-633 Customer service! One of the most important things for small businesses, heck any business. I recently contacted a company regarding a bag I'd seen in an interview they did on a blog. I really really wanted the bag and wanted to know when it would be for sale since there was no reference to it on the website. I haven't heard back and it's been weeks. I love buying handmade and supporting small businesses and as a customer you expect a reply to your questions. That's just common courtesy. If they don't reply, they won't get my money, simple as. Well done for thinking about this aspect of business. A lot of people think of marketing and PR is all you have to do to succeed but it's the small but important things like customer service that gets and keeps you customers. Customer service! One of the most important things for small businesses, heck any business. I recently contacted a company regarding a bag I’d seen in an interview they did on a blog. I really really wanted the bag and wanted to know when it would be for sale since there was no reference to it on the website. I haven’t heard back and it’s been weeks. I love buying handmade and supporting small businesses and as a customer you expect a reply to your questions. That’s just common courtesy. If they don’t reply, they won’t get my money, simple as.

Well done for thinking about this aspect of business. A lot of people think of marketing and PR is all you have to do to succeed but it’s the small but important things like customer service that gets and keeps you customers.

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